Privacy policy

Privacy Policy – THE Khatoon Shop

Last updated: 13 October 2026

At THE Khatoon Shop, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase products from our store.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

  • Personal Information: Your name, phone number, email address, billing address, and delivery address.

  • Order Information: Products purchased, order details, payment method, and order history.

  • Payment Information: Information necessary to verify payments made through Cash on Delivery (COD) or bank transfer. We do not intend to collect or store your online banking passwords or PINs.

  • Technical Information: Your IP address, browser type, device information, and website usage data, where applicable.

2. How We Use Your Information

We use your information to:

  • Process and confirm your orders.

  • Arrange product delivery and communicate delivery updates.

  • Verify payments and manage refunds or returns.

  • Respond to customer questions and provide support.

  • Improve our website, products, and shopping experience.

  • Prevent fraud, misuse, and unauthorized transactions.

  • Comply with applicable legal requirements.

3. Payment Methods

THE Khatoon Shop may offer Cash on Delivery (COD) and bank transfer, depending on the options available at checkout.

For bank transfers, customers may need to provide payment confirmation or transaction details. Customers should never share their banking passwords, PINs, or one-time passwords (OTPs) with anyone claiming to represent our store.

4. Delivery and Shipping

To deliver your orders, we may share the necessary information, such as your name, phone number, and delivery address, with our courier or delivery partners.

This information is shared only as reasonably necessary to fulfil your order and coordinate delivery.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website traffic, and support the shopping experience.

You can manage or disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

6. Sharing Your Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers, including Shopify, payment-related service providers, courier companies, and technical service providers, where necessary to operate our store and fulfil orders.

We may also disclose information when required by law or when necessary to protect our rights, customers, or store.

7. Data Security

We take reasonable steps to protect your personal information against unauthorized access, misuse, loss, or disclosure. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfil orders, maintain business records, resolve disputes, provide customer support, and meet applicable legal obligations.

Where appropriate, we will delete or anonymize information that is no longer needed, subject to applicable legal requirements.

9. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information.

  • Ask us to correct inaccurate information.

  • Request deletion of certain personal information.

  • Withdraw consent where processing is based on consent.

  • Raise concerns about how your information is used.

To make a privacy-related request, please contact us using the details provided below.

10. Third-Party Services

Our store operates on Shopify and may use third-party services for payment processing, delivery, analytics, or other business functions. These providers may process information according to their own privacy policies and applicable requirements.

We encourage customers to review the privacy policies of relevant third-party services.

11. Children's Privacy

Our website is intended for a general shopping audience and is not specifically directed at children. We do not knowingly collect children's personal information beyond what is permitted by applicable law.

If you believe a child has provided personal information improperly, please contact us so we can review the matter.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, or legal requirements. Any updated version will be published on this page with a revised “Last updated” date.

13. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Store Name: THE Khatoon Shop
Email: [Insert your customer support email]
Phone/WhatsApp: [Insert your business contact number, if applicable]
Location: Pakistan

We appreciate your trust in THE Khatoon Shop and are committed to providing a safe and reliable shopping experience.