Shipping Policy – THE Khatoon Shop

Last updated: 13 October 2026

At THE Khatoon Shop, we aim to deliver your favorite beauty, skincare, and cosmetic products safely and conveniently. This Shipping Policy explains how we process, dispatch, and deliver orders within Pakistan.

1. Delivery Locations

THE Khatoon Shop currently aims to serve customers across Pakistan, subject to courier service availability in the destination area.

Delivery availability may vary for remote locations or areas not covered by our courier partners. If delivery is unavailable for your address, we will contact you to discuss the available options.

2. Order Processing Time

Orders are generally processed within 1–3 business days after placement.

For bank transfer orders, processing may begin after payment has been verified.

Orders placed on public holidays or during sales and promotional events may require additional processing time. We will contact you if a significant delay occurs.

3. Estimated Delivery Time

After dispatch, estimated delivery times are:

• Major cities: 2–5 business days.

• Other cities and towns: 3–7 business days.

• Remote areas: Delivery may take longer, depending on courier coverage.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on the courier, location, weather, public holidays, and other circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated before your order is confirmed.

We may offer free delivery on selected orders or during promotional campaigns. Any minimum purchase requirement for free shipping will be clearly communicated.

5. Payment Methods

We may offer the following payment methods:

• Cash on Delivery (COD): Pay the applicable order amount to the courier upon delivery.

• Bank Transfer: Payment must be completed and verified according to the instructions provided by our team.

Available payment methods will be confirmed at checkout or during order confirmation.

6. Order Confirmation

After placing an order, you may receive confirmation through the contact details you provide.

Our team may contact you by phone, email, or WhatsApp to verify your order, confirm your delivery address, or clarify any details before dispatch.

Please provide an active phone number and accurate delivery information to avoid delays.

7. Tracking Your Order

If tracking is available through our courier partner, we will provide the tracking information or delivery updates once your order has been dispatched.

You can use the supplied tracking details to follow your parcel's progress.

8. Delayed or Undelivered Orders

Although we aim to deliver orders within the estimated timeframe, delays may occur because of courier operations, adverse weather, public holidays, incorrect addresses, or other circumstances beyond our reasonable control.

If your order has not arrived within the expected delivery period, please contact our customer support team so we can help check its status.

9. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate and complete delivery details.

If a parcel cannot be delivered because of an incorrect address, an unavailable recipient, or repeated unsuccessful delivery attempts, the courier may return it to us.

Any re-delivery charges will be communicated to the customer before a new delivery is arranged, where applicable and permitted by law.

10. Damaged, Missing, or Incorrect Products

Please inspect your parcel and products promptly after delivery.

If you receive a damaged, defective, incomplete, or incorrect order, contact us within 48 hours of delivery and provide your order number and clear photos or videos where possible.

We will review the issue and arrange an appropriate remedy under our Return & Refund Policy and applicable law.

11. Changes and Cancellations

If you need to change your delivery address or cancel your order, contact us as soon as possible.

We will try to accommodate requests before dispatch. Once an order has been dispatched, changes or cancellations may not be possible, and our applicable order cancellation and return policies will apply.

12. Contact Us

For shipping questions, order updates, or delivery assistance, contact us:

Store Name: THE Khatoon Shop
Email: [thekhatoon.shop2020@gmail.com]
Phone/WhatsApp: [Insert your business contact number]
Location: Pakistan

Thank you for choosing THE Khatoon Shop. We appreciate your trust and look forward to delivering your order.