Terms of Service – THE Khatoon Shop

Last updated: 13 October 2026

Welcome to THE Khatoon Shop. These Terms of Service govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to these terms. Please read them carefully before using our store.

1. General Information

THE Khatoon Shop is an online shopping store offering beauty, cosmetics, skincare, and related products to customers in Pakistan.

Throughout these terms, “we,” “us,” and “our” refer to THE Khatoon Shop. “You” and “your” refer to customers and visitors who use our website.

2. Eligibility to Use Our Website

By using our website, you confirm that you are legally able to enter into a purchase agreement under applicable law. If you are under the age of legal capacity, you should use our services with the involvement of a parent or legal guardian where required.

You agree to provide accurate and complete information when placing an order.

3. Products and Descriptions

We make reasonable efforts to display our products, descriptions, prices, and images accurately.

However:

• Product colors may appear slightly different depending on your screen or device.

• Packaging may vary due to manufacturer updates.

• Product availability may change without notice.

• Product descriptions and images are provided to help customers make informed purchasing decisions.

If a product is materially different from its description or arrives defective, please contact us for assistance under our Return & Refund Policy.

4. Prices and Payments

All product prices will be displayed on our website in the applicable currency, generally Pakistani Rupees (PKR).

Available payment methods may include:

• Cash on Delivery (COD).

• Bank transfer.

Payment options will be shown at checkout or confirmed by our team where necessary. We reserve the right to correct genuine pricing or listing errors, subject to applicable law and any order confirmation already issued.

For bank transfers, orders may require payment verification before dispatch.

5. Orders and Order Confirmation

When you place an order, you agree that the information provided is accurate and that you intend to purchase the selected products.

We may contact you by phone, email, or WhatsApp to confirm your order or delivery details.

An order may be delayed or declined where there is a genuine stock issue, a suspected fraudulent transaction, an incorrect listing, or another legitimate reason. If an accepted prepaid order cannot be fulfilled, we will communicate the available options, including a refund where applicable.

6. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframe communicated at checkout or during order confirmation.

Delivery times are estimates and may be affected by courier operations, weather, public holidays, remote locations, or other circumstances outside our reasonable control.

Customers must provide a complete and accurate delivery address and contact number. Any applicable delivery charges will be displayed or communicated before the order is finalized.

7. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy.

Customers should inspect their orders after delivery and report damaged, defective, or incorrect products within the stated reporting period.

Our policies do not exclude any consumer rights or remedies that cannot legally be excluded under applicable law.

8. Customer Responsibilities

When using our website, you agree not to:

• Use the website for unlawful or fraudulent activities.

• Submit false, misleading, or unauthorized order information.

• Attempt to interfere with the website's security or functionality.

• Copy or misuse our website content, branding, or product images without permission.

• Use our website in a way that harms our business or other users.

We may take reasonable action to address misuse, subject to applicable law.

9. Intellectual Property

The content on our website, including text, logos, graphics, design elements, and original images, may be protected by intellectual property laws.

You may not reproduce, distribute, modify, or commercially use our protected content without prior permission from the relevant rights holder, except where permitted by law.

Third-party trademarks and product names remain the property of their respective owners.

10. Third-Party Services and Links

Our website may use third-party services, including Shopify, courier companies, and payment-related service providers. We may also provide links to external websites.

We are not responsible for the content or policies of independent third-party websites. Your use of those services may be subject to their own terms and privacy policies.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that information may be processed as described in that policy for purposes such as order processing, payment verification, delivery, customer support, and website operation.

12. Limitation of Liability

To the extent permitted by applicable law, THE Khatoon Shop will not be responsible for indirect losses arising from the use of our website or delays caused by circumstances outside our reasonable control.

Nothing in these terms excludes or limits liability, guarantees, or consumer rights that cannot legally be excluded or limited under applicable law.

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business operations, website features, or legal requirements.

Updated terms will be published on this page with a revised “Last updated” date. Your continued use of the website after an update constitutes acceptance only to the extent permitted by applicable law.

14. Governing Law

These Terms of Service are subject to the applicable laws of Pakistan and any mandatory consumer protection requirements that apply to your transaction.

Any disputes will be addressed through the appropriate legal processes and competent forums under applicable law.

15. Contact Information

If you have questions about these Terms of Service, please contact us:

Store Name: THE Khatoon Shop
Email: [thekhatoon.shop2020@gmail.com]
Phone/WhatsApp: [Insert your business contact number]
Location: Pakistan

Thank you for shopping with THE Khatoon Shop. We appreciate your trust and look forward to providing you with a convenient shopping experience.